Shipping policy

Last updated: October 21, 2026

Made for your favorite face

The Pet Portrait Tote is a physical, made-to-order tote featuring one dog or cat, with an optional name. It is not a digital download.

Where we ship and what it costs

We currently ship to the 48 contiguous United States and Washington, DC. We do not currently ship to Alaska, Hawaii, US territories, military addresses or destinations outside the US. Standard shipping is $4.95 USD per order for this tote. Applicable taxes and the final total are shown at checkout.

Photo, portrait and approval

Upload a clear JPG or PNG that you own or have permission to use. We use AI-assisted artwork with human review to create your portrait. We aim to email a first artwork proof within 3 business days after payment and receipt of a usable photo. If the photo needs replacing, we will contact you.

Check your inbox and spam folder. Reply to the proof email to approve the expression, markings and name, or request a correction. We do not send the tote to print without your explicit approval. Silence is not approval.

Production and delivery

After your approval and submission to production, production is generally estimated at 2–7 business days, followed by approximately 2–5 business days in transit for standard US shipping. These are planning estimates, not guaranteed delivery dates. Artwork preparation, revisions and the time you take to approve are additional. Weekends and public holidays are not business days; peak periods and carrier delays may extend estimates.

We email tracking when the order is fulfilled. Tracking may take time to show the carrier's first scan. We cannot promise arrival for a specific birthday, holiday or event.

If an order is delayed

If we cannot ship within the time we have promised, or within 30 calendar days after your order where no other shipment deadline was agreed, we will contact you with a revised shipping date and the choice to consent to the delay or cancel for a full refund of the unshipped order. Waiting for artwork approval does not mean you have agreed to an indefinite delay. If required consent is not received, we will cancel and refund as required by applicable law.

Address changes and missing parcels

Check your address before paying and contact us immediately if it needs correcting. Changes may be possible before production but cannot be guaranteed afterward. If tracking stalls, an item is missing or a parcel is returned, contact us so we can investigate. Any proposed extra charge for a customer-requested reshipment will be explained and requires your agreement. Our errors are resolved at no extra cost to you.

Questions: contacto@unbuenpaso.com.